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Fameo (UK)
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0800 471 5001

Customer service

Self help
Please visit our Help Centre and list of Frequently Asked Questions (FAQs). You can also ask a question about any jewellery piece or page at our website and we guarantee an answer within 24 hours either to your verified e-mail address or UK phone number. And if you don´t like to be called or e-mailed, you can always sign-in to your account and review the answer, which will be posted to your private messages.
Customer support
Please visit our Customer Support centre where we offer several options, so you can choose the one that works the best for you. Call back service is available Monday to Sunday between 10am to 8pm. If you can´t come to the phone when we call back, then our operators will try 2 more times to call you. An incident is a case that is created online, submitted and logged by customer service. You can update it and follow up until it is resolved. Registration is not required to open an incident if you choose to receive e-mail notifications.
Telephone helpline
0845 259 1358
Monday - Friday
10:00am - 20:00pm
Fax or Voicemail
0800 471 5001
Monday - Sunday
24 hours
Returns with RMA
Fameo Ltd
Dept. 109, 210 Upper Richmond Road
LONDON, SW15 6NP

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Correspondence

By e-mail
For general enquiries
Lorraine Miles
enquiries@fameo.co.uk
By post
Customer Relations
PO BOX 53964
LONDON, SW15 2TW

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Authorised stockists

Paul James Jewellers
3 Fleet Street
Torquay
TQ1 1BX
Tel/Fax: 01803 201933.
Mayfair Shops
Cunard Line
Queen Mary 2
Tel/Fax: 0845 678 0013

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Customer support

On-line
Open an incident
Request call back
Write an e-mail
By phone
0845 259 1358
Monday - Friday
10:00am - 20:00pm

Fameo London