Policies

Overview of business practices

Fameo Ltd is committed to ensuring the best standards of practice in all its activities and we want to provide the most enjoyable and risk-free shopping experience possible. The purchase of jewellery invariably means that our customers are making a high value purchase online and therefore, we realize that you need to be 100% confident that you are purchasing from a legitimate source. We have implemented a set of policies to ensure that you feel comfortable and satisfied with your involvement with us.

You can expect that Fameo Online Jewellery Boutique will always:

Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU;
Adhere to the Directive on Privacy and Electronic Communications;
Conform to the Data Protection Act 1998;
Provide security for the processing of credit card transactions;
Include physical location and contact details on the website;
Display the total price you must pay for goods including delivery costs and provide a clear explanation of the delivery procedures;
Advise if ´cookies´ are required for the processing of data;
Not use ´spam´ for marketing purposes;

Therefore, when buying from Fameo Online Jewellery Boutique, you can be confident that you will have a hassle-free online shopping experience:

We will clearly show our delivery charges and delivery-inclusive prices;
We will keep your personal information safe and secure;
We will provide full contact details so you can contact us if there is a problem;
We will process your credit card details securely;
We will never use spam for marketing.

And finally, please note common sense practice applied when involved with Fameo Online Jewellery Boutique:

All of your usual shopping rights apply online: see www.consumer.gov.uk;
Be aware of terms and conditions: check payment and delivery details;
Keep records of what you have ordered;
EU law protects you against fraudulent use of your payment card in EU transactions: credit cards give you extra protection;
Only give your payment card details over a secure connection, and never by email: never disclose your PIN to anyone, and NEVER send it over the internet;
You usually have at least 7 days to cancel an order and request a full refund;
Check your payment card statement carefully: you have at least 90 days to report a suspect transaction;

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Policies regulating use or purchase from this website

Privacy policy: Full privacy policy describes in detail the privacy practices that apply to Fameo products and services.
Returns policy: Full returns policy describes in detail the return conditions that apply to Fameo products.
Security policy: Full security policy describes in detail the security practices that apply to Fameo website services.
Terms and conditions: Full Terms and Conditions describes in detail the business practice, restritions and regulations that apply to Fameo products and services.
Warranty policy: Full limited lifetime repair or replacement warranty describes in detail the conditions and limitation that apply to Fameo products warranty.