Satisfaction guarantee | Fameo Jewellery Boutique

Our no question asked money back guarantee

Shopping at Fameo Online Jewellery Boutique is entirely risk-free because of our 15-day money-back guarantee and 30-day faulty product guarantee. If for any reason you are unhappy with our jewellery, you can return it to us in its original condition within 15 days of the date you received the product, unused and unworn and we will issue a full refund for the price you paid for it. And if there is a fault with your jewellery, you may return it within 30 days of delivery for replacement or full refund. To make things easier, we enclose a prepaid return label with return instructions with every delivery, so you only need to activate your return merchandise authorization (RMA) number through your online account, stick the label on the box and post your package through the teller at your nearest Royal Mail post office.

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Our limited lifetime repair or replacement warranty

We are confident in the quality of our jewellery craftsmanship and we back it up by offering a limited lifetime repair or replacement warranty, on all jewellery sold by Fameo Online Jewellery Boutique. This means, that for as long as the original purchaser owns Fameo branded jewellery, they are warranted against defects in materials or workmanship for a limited lifetime. We also guarantee the mounting for your diamond and coloured stones against all defects in material or workmanship during normal wear and we will repair any precious stones or diamonds in case of loss from the mounting, provided the stone(s) are returned with the jewellery piece.

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Our commitment to excellent service

We are here to help you 24 hours a day, 7 days a week. We have several support options, so you can choose the one that works the best for you. We respond to ALL solicited e-mail messages within a maximum of a 24 hours period. And if you believe you are not receiving our e-mail replies, first please check if have provided us with the correct e-mail address, your e-mail box was not full and rejecting e-mails. Take into consideration there may have been a server problem or bad reply address. For a 100% guaranteed reply or answer to your question, please consider verifying your e-mail address. We require verification of a valid e-mail address, to ensure that your e-mail address is valid and owned by you and that our e-mails are not blocked by your ISP or e-mail software.

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Our commitment to your security and privacy

Shopping online at Fameo Online Jewellery Boutique is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. Our servers use Secure Sockets Layer (SSL), an encryption technology, which means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

Fameo Online Jewellery Boutique (www.fameo.co.uk) is tested regularly to ensure that high security standards are maintained and is 100% compliant with Payment Card Industry Data Security Standards (PCI DSS), which has been independently certified by SecurityMetrics.

We take your privacy concerns seriously and we abide by the UK and EU Rules on Data Protection. Your information is used strictly for internal purposes. Fameo Jewellery Boutique will never sell, trade or rent in any form your information to a third party. In addition to our safeguards, your personal information is protected in the UK by the Data Protection Act. This provides that the information, which we hold about you will be processed fairly and lawfully and should be accurate, relevant and not excessive.

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Our jewellery quality and authenticity guarantee

All jewellery sold by Fameo Online Jewellery Boutique come from our in-house designers, manufactured in our own facilities and are guaranteed to be authentic and first quality. Every piece of jewellery comes with a Certificate of Authenticity assuring that the purchased jewellery piece is an authentic, limited edition of an original Fameo (tm) creation by highly skilled specialists adhering to the highest professional, ethical, technical and quality standards.

All Fameo gold and platinum jewellery is tested by the London Assay Office, which guarantees that the jewellery piece is of the stated finesse and weight in compliance with the UK Hallmarking Act 1973 and subsequent amendments.

All precious stones, including diamonds and colour stones that are used in Fameo branded jewellery are 100% natural and have been meticulously selected from specialized markets around the world and our GIA certified gemmologists on staff guarantee that all of stones are accurately identified and graded according to GIA standards and come from small independent diamond and gemstones suppliers that provide us with untreated, conflict-free, fair traded and natural stones.

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