Answers to jewellery shopping questions

First time visitors

• What is Fameo Jewellery Boutique?
• How secure is your jewellery boutique?
• Do you have a shop or showroom to visit?
• What is the assurance for my privacy?

• How do I contact customer service?
• Why should I register to e-mail you?
• Why was my e-mail never answered?
• How do I find specific jewellery?

• What kind of discounts do you offer?
• Do I have to register before purchasing?
• Can I place an order from outside the UK?
• What are your returns and refunds policies?

Online shopping

• How do I know the order has been placed?
• How long will it take to deliver my order?
• Do I have to sign for my package?
• What forms of payment are accepted?

• How much do you charge for delivery?
• How do I view the status of my order?
• How do I cancel items from an order?
• What if the package is lost during delivery?

• How are duties and taxes calculated?
• What about price changes and errors?
• Why I got "Pending payment" message?
• How do I place my first order?

Jewellery questions

• Is your jewellery genuine?
• Are your gemstones natural?
• Is your jewellery hallmarked?
• Is your jewellery ethical?

• Is the jewellery covered by warranty?
• How is your jewellery packaged?
• Do you provide gift wrapping service?
• Do you offer a made-to-order service?

• Where does your jewellery come from?
• What if your jewellery doesn't fit?
• What if your jewellery breaks?
• What if your jewellery discolours?

Troubleshooting

• What do I do if my Fameo ID is taken?
• What if I forgot my password?
• Why doesn't my password work?

• How do I unsubscribe to your e-mails?
• Why are there no matches for my search?
• Why do items disappear from my basket?

• Why have I been asked to enable cookies?
• What do I need to use Fameo mobile service?
• Why can't I use Fameo mobile on my phone?

(c) Copyright Fameo Ltd. Use of Fameo jewellery designs for any purpose without obtained permission would be an infringement of UK Patent Law. Use of this website constitutes acceptance of the Fameo Terms and Conditions. Listed prices excludes 17.5% VAT. Fameo Ltd registered in England and Wales No. 5320727. D-U-N-S No. 719400264. VAT No. 877105803. Licensed Credit Brokers No. 586522. Registered under the UK Data Protection Act No. Z9484452. Site design and maintenance by NetComposite (r)