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What is Fameo Jewellery Boutique?Fameo Online Jewellery Boutique specializes in custom made and designer fine jewellery. All Fameo jewellery is produced with gemstones, diamonds and precious metals. We stand behind every jewel that we sell, because we design, manufacture and import all jewellery from our own facilities. Our GIA certified gemmologists are on staff to ensure that all of our gemstones and diamonds are accurately identified and graded according to GIA standards.
Fameo is the only online retailer to fully disclose all materials used in the jewellery through in depth specification for every jewel, regardless of the price tag. We strongly believe that online jewellery shopping in the UK will continue to thrive, so we are working daily to bring our customers an ultimate online experience, by offering a distinctive and inspirational range of jewellery exclusively through our state-of-the-art website.
How secure is your jewellery boutique?We make every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit or debit card details and other personal information. Shopping online at Fameo is more secure than ever before and we take a number of actions, which should ensure that your personal details are never compromised.
Fameo Online Jewellery Boutique (www.fameo.co.uk) is tested regularly to ensure that high security standards are maintained and is 100% compliant with the Payment Card Industry Data Security Standard (PCI DSS), which has been independently certified by SecurityMetrics.
Fameo Online Jewellery Boutique is secured using a Thawte Digital Certificate and our secure-server software encrypts all of your personal information including credit or debit card numbers and names and addresses. The encryption process takes the characters you enter and converts them into bits of code, that are then securely transmitted over the internet, so if any other internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form.
Finally, only authorised personnel are permitted to access to information which you provide to Fameo. All information collected or passing through our systems are treated in accordance with relevant legislation or other legal requirements for the protection of the confidentiality, privacy or secrecy of that information.
Please see our "Security policy" and "Security Guarantee" if you would like to know more about security at Fameo Online Jewellery Boutique.
Do you have a shop or showroom to visit?We do not currently have any retail outlets or showrooms in the UK. However, we do ship all of the products listed on this website to any address in the UK and can arrange private viewings in London. Please "contact us" if you would like to book an appointment.
Alternatively, some of our jewellery collections are available at selected UK retailers and duty-free outlets on a number of cruise ships including Queen Mary 2 and luxury fleets of Seabourn Yachts, Crystal Cruise Lines and Silverseas Cruise Lines. To find out what jewellery collections are available at your nearest retailer, please refer to the "Authorised stockists" or look for the "Buy it from" information box at the jewellery detail screen.
What is the assurance for my privacy?We take your privacy concerns seriously and we abide by the UK and EU Rules on Data Protection. Your information is used strictly for internal purposes. We collect basic login data (e.g. email address, password) when you register with us. This information is used to identify our customers and to send order confirmations. We collect delivery and billing information (billing address, delivery address, phone number) at the order checkout page, so we can process your order and contact you should there be any problems with your order.
We value your privacy and understand that you do not want your name and personal details sold to third parties. Fameo Jewellery Boutique will never sell, trade or rent in any form your information to a third party. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery.
In addition to our safeguards, your personal information is protected in the UK, by the Data Protection Act. This states that the information, which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Any personal information provided to or to be gathered by Fameo Online Jewellery Boutique (www.fameo.co.uk) is controlled primarily by Fameo Limited at Dept. 109, 210 Upper Richmond Road London, SW15 6NP, United Kingdom baring the Data Protection Registered Number: Z9484452.
If you have any further queries regarding privacy, please review our full "Privacy policy".
How do I contact customer service?We are here to help you 24 hours a day, 7 days a week. We have several support options, so you can choose the one that works the best for you.
Why should I register to e-mail you?You don't need to register with Fameo Online Jewellery Boutique in order to e-mail us. You can always send your e-mail message to enquiries@fameo.co.uk and we will try to respond to your e-mail within 6 hours during regular business hours (GMT +0), and within 12 hours on non-business hours (GMT +0).
However, we cannot guarantee that you will receive our reply if your e-mail address is not verified. For a guaranteed reply, please consider verifying your e-mail address. We require verification of a valid e-mail address to ensure that your e-mail address is valid and owned by you and that our e-mails are not blocked by your ISP or e-mail software. The e-mail address verification process is quick and hassle free. Once you have created your Fameo ID, password and e-mail address, we will send you a verification e-mail containing instructions and a link which you need to follow in order to confirm your e-mail address.
Why was my e-mail never answered?We respond to ALL solicited e-mail messages within a 24 hour period. And if you believe you are not receiving our e-mail replies, first please check if have provided us with the correct e-mail address, your e-mail box was not full and rejecting e-mails. Take into consideration there may have been a server problem or bad reply address. We receive many e-mail messages with incorrect return addresses and cannot respond to them.
If you are still not receiving e-mail messages from Fameo Jewellery Boutique, it may be due to SPAM filters. If you have a web-based e-mail account (e.g. Hotmail, MSN, Yahoo, BTinternet etc) or AOL account, then our e-mail messages may be mistaken for SPAM and blocked or placed into the "Junk" folder. Most web-based services now provide a filtering system that will allow you to list the addresses of "safe" people you are happy to receive e-mail messages from. In this case, add www.fameo.co.uk to your safe filter list.
If you are using your work e-mail account, then your IT department may have set up filter software that blocks our e-mail messages as non-work related. In this case, contact your IT department to ask for these e-mails to be allowed through.
How do I find specific jewellery?We have made it easy for you to cruise around our online jewellery boutique, whether you are just browsing, looking for designer jewellery selections or searching for a specific jewellery piece. Our entire jewellery range can be searched by typing in keywords, such as gemstone variety name, style or form of jewellery, or a Fameo article reference number, into the search box on the right hand side of every page. Once you have filled out the search box simply hit the "enter" key on your keyboard or press the "Find" button. Once results are displayed you will be able to sort and refine your search even more by either clicking the "Display options" link located on the right hand side of the search results and selecting the way you want results to be displayed, or by scrolling to the bottom of the search results page and choosing how you want to refine what you have found.
What kind of discounts do you offer?We are not a jewellery discount store and we do not offer additional online discounts on large orders of a single jewellery piece or on large orders of many individual jewellery pieces, nor do we offer a price-matching policy. We do our best to accurately and fairly price all of our jewellery and we believe that any jewellery piece we sell is a personal and beautiful object that can be admired by you and others, and that can be passed on from generation to generation.
We do have many great promotional offers through certain publications or online at this website. To qualify for a specific promotion, your order must be placed during the specified promotion period or accompanied with the readers offer code or gift certificate. When taking advantage of one, be sure that you have read and understood the entire list of restrictions associated with that promotion.
Do I have to register before purchasing?Yes, as a new customer you have to enter your name, address and other personal information during order checkout. This information is very important, as we cannot process your order without it. We will also ask you to create your Fameo ID and password and once you have fully completed the order checkout forms and place an order, we will automatically set up an account.
We also require registration, if you want to use some of the features at our website, such as a guaranteed customer service response to your questions, shopping lists and wedding registries.
Your Account is the place to go to track or update your order, change personal information such as your payment details or delivery address, contact your personal assistant, manage your saved items or design and discuss a custom jewellery piece with our goldsmiths. You can always close your account and permanently delete all of your personal information we have on file.
Can I place an order from outside the UK?You can place your order from anywhere in the world, as long as your credit card has a billing address in either the UK, Western Europe, USA or Canada or you are paying for your order by bank transfer.
Unfortunately we are unable to deliver goods outside the UK mainland due to VAT and laws of distance selling regulations, which apply to the retailers liability in sending and receiving faulty or damaged goods. If however you have a specific request, please contact us before placing an order and we will do all we can to accommodate your requirements and will try to provide you a quote for the additional fees of carriage, insurance and the total cost of the order.
Please note, that due to specific trade restrictions, import practices and a high risk of fraud we cannot accept and deliver orders to the following countries:
And finally, if you planning to import Fameo jewellery, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, since we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
What are your returns and refunds policies?Shopping at Fameo Online Jewellery Boutique is entirely risk-free because of our 15-day money-back guarantee, 30-day faulty product guarantee and limited lifetime repair or replacement warranty for any defect, such as, but not limited to breakage, noticeable deformation, bending and denting that might occur with normal wear. Please note that we will only accept returned deliveries after activation of the return merchandise authorization (RMA) number through your online account at Fameo website and when only sent using the pre-paid, personalized return label enclosed with your original package. Any returned products that are not accompanied by an official RMA number will be refused and sent back to you at your expense. For more detailed information on how to return part of a whole order, please refer to our Returns guarantee and Return procedures.
You can expect a refund for returned items in the same form of payment originally used for purchase and notification via e-mail and/or your account private messaging centre. For example, if you made a purchase using your credit card, we will charge back the amount to the credit card you used for the purchase, except for the gift certificates, which are not redeemable for cash and cannot be returned for a cash refund. Alternatively, if requested, we can place the refund balance into your account, to be applied towards future purchases. For more detailed information on how refunds are calculated, please refer to our Refund guidelines.
(c) Copyright Fameo Ltd. Use of Fameo jewellery designs for any purpose without obtained permission would be an infringement of UK Patent Law. Use of this website constitutes acceptance of the Fameo Terms and Conditions. Listed prices excludes 17.5% VAT. Fameo Ltd registered in England and Wales No. 5320727. D-U-N-S No. 719400264. VAT No. 877105803. Licensed Credit Brokers No. 586522. Registered under the UK Data Protection Act No. Z9484452. Site design and maintenance by NetComposite (r)
