Yes, a signature is required on receipt of the package, without exceptions, for proof of receipt and in order to provide insurance during transit of your package. Our standard delivery will be made before 9:00 am on Monday to Saturday. Alternatively, you can request us to deliver before 13:00 pm Monday to Saturday, by posting your instruction for your open order in the despatch centre at Your account, within 24 hours before the order's estimated despatch date.
If you are not in when your package arrives the postman will leave a note for you and take the package to your local sorting office. The note will contain instructions on how to either collect the parcel or to arrange a more convenient delivery time. If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge re-deliver fees or to deduct the delivery costs courier return fee from any refund if the order is subsequently cancelled.
For more information, please refer to "Delivery Times" and "Delivery restrictions"