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How do I view the status of my order?

The quickest way to check the status of your order is to do it yourself, by signing in to Your Account and visiting the Despatch centre. At the Despatch centre you will see all your open orders and an indication if it has been despatched to you and/or received by you. An order is considered to be open if it has not been delivered to your designated delivery address or cancelled.

To find out more about the current state of your order, go to the order details page. If you will see the "Not yet despatched" message on top of your designated delivery address, check your item availability and if your payment was successful. Alternatively, click "Tracking details" to review your order fulfilment process log and customer service notes regarding your order, if applicable.

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