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Fameo (UK)
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0800 471 5001

What if the package is lost during delivery?

In addition to free delivery to a UK mainland address, we offer free order delivery assurance for every shipment, against lost or damaged products on arrival and during transit from Fameo office to your UK delivery address except the Channel Islands, Isle of Man or HM Forces addresses.

Claims for lost products or whole delivery replacements must be made through our customer services within 10 days of despatch. If we are unable to replace your product due to product limited availability, we will grant a full refund following our refund guidelines.

For more information, please refer to "Delivery assurance" and "Refund guidelines".

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