What if I forgot my password?| Fameo Jewellery Boutique

What if I forgot my password?

If you have forgotten your password, you must reset it before you can sign in to Your Account again. You can reset your password by either requesting a password reset e-mail message or by answering your secret question. If you have forgotten your password and no longer remember your Fameo ID, you should create a new account.

Please note that if you have not verified your e-mail address, you will not be able to receive a password reset e-mail message, and if you have not created your security question and answer, you will be not able to use the Fameo automated password retrieval system. Multiple attempts at sign-in with the incorrect password might cause your account to become blocked for 24 hours.

If you have forgotten your password, and your Fameo ID and/or doesn't have a verified e-mail address and/or security question, but you still would like to gain access to Your Account, you can contact us for assistance. We will ask you to confirm your identity by either providing us with details of your order or we may ask that one of the following proof of identity is faxed or mailed to us:

Utility bill (under 3 months old) (mobile telephone statements are not accepted);
Local Authority tax bill (valid for the current year);
Bank/building society or credit card statement or passbook (under 3 months old);
Local Council rent card or Local Council tenancy agreement (under 3 months old);
Correspondence sent to you by the Inland Revenue.

To reset your new password, please go to the Password assistance page. To confirm your identity, please go to Customer support and open an incident.

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