Why doesn't my password work?
There are several possible reasons for getting a "Your entered password does not match the password we have on file." error message:
- You have CAPS LOCK on
- Passwords are case sensitive, (meaning that "PASSWORD," "PAssWoRd," and "password" are not the same). Please keep this in mind when entering your password.
- Your account is blocked
- Multiple attempts at sign-in with the incorrect password might cause your account to become blocked for 24 hours. Please wait up to 24 hours if you recently tried to sign in with the wrong password.
- Your cookie is broken
- A cookie is a small piece of information stored by your browser. If your cookie is not being accepted correctly, you will be logged out of Your Account and this may be blocking your current ability to sign in. Please delete your cookies (or Fameo cookie) from the "cookies" directory, after you close all your browser windows.
- Your browser cash is full
- Sometimes it is necessary to clear your browser's cache (Internet Temporary Files). The cache is the memory your browser uses to store content of the web pages that you visit. Storing that content lets your browser load those same pages more quickly the next time you visit them. Please try to clear your browser's cache and try to sign in again.
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