Returns Guarantee | Fameo Jewellery Boutique

Returning under the delivery assurance

If you received a wrong product, or product damaged during transit, or defective product, you may return it for replacement or refund. There will be no return delivery charges applied to your refund.

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Returning under 7-day "cooling off" period

If you are unhappy with your product, you may cancel your order within seven working days following the day on which you receive the product. The product must be returned complete, unworn, unused and with the original box, packing and accessories with all original and unused certificates and Fameo Ltd will issue a full refund for the price you paid for the product. The total of the return delivery cost and any unpaid onward delivery charges will be deducted from your refund.

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Returning under 15-day money-back guarantee

If for any reason you are unhappy with your product, you can return it to Fameo in its original condition within 15 days of the date you received the product. The product must be returned complete, unworn, unused and with the original box, packing and accessories with all original and unused certificates and Fameo Ltd will issue a full refund for the price you paid for the product. The total of the return delivery cost and any unpaid onward delivery charges will be deducted from your refund.

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Returning under 30-day faulty product guarantee

If there is a fault with your product, you may return the product within 30 days of delivery for refund or replacement. There will be no return delivery charges applied to your refund or/and there will be no replacement delivery cost charged.

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Returning under Limited Lifetime Warranty

If there is a fault with your product due to manufacture defects after 30 days following the day on which you receive the product, you may return the product for replacement or repair. The total of return and onward delivery costs will be charged to your account.

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Important limitations

Fameo Ltd will only accept returned deliveries after activation of the return merchandise authorization (RMA) number through your online account at Fameo Ltd website and when only sent using the pre-paid, personalized return label enclosed. Any returned products that are not accompanied by an official RMA number will be refused and sent back to you at your expense. You should not write luxury related words anywhere on the package, as this invites possible theft of the package. Fameo Ltd cannot accept returns if you deliver them by hand or via an unauthorized carrier. Fameo Ltd experts will inspect the returned contents upon receipt of your return for any signs of wear, tear and tampering before issuing refunds, replacements or credits. You should be aware that once the return process begins you will not be able to cancel any additional contracts you may have with Fameo Ltd until the return process is complete. You will be responsible for the costs of returning the product, which will be deducted from your refund unless Fameo Ltd delivered the wrong product to you, or if the product is damaged or defective upon arrival.

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