Ways to contact us

Self help: Please visit our Help Centre and list of Frequently Asked Questions (FAQs). You can also ask a question about any jewellery piece or page at our website and we guarantee an answer within 24 hours either to your verified e-mail address or UK phone number. And if you don´t like to be called or e-mailed, you can always sign-in to your account and review the answer, which will be posted to your private messages.
Customer support: Please visit our Customer Support centre where we offer several options, so you can choose the one that works the best for you. Call back service is available Monday to Sunday between 10am to 8pm. If you can´t come to the phone when we call back, then our operators will try 2 more times to call you. An incident is a case that is created online, submitted and logged by customer service. You can update it and follow up until it is resolved. Registration is not required to open an incident if you choose to receive e-mail notifications.

Returns with RMA: Fameo Ltd
Dept. 109, 210 Upper Richmond Road
LONDON, SW15 6NP