Policies and business practices
Overview of business practices
Fameo Ltd is committed to ensuring the best standards of practice in all its activities and we want to provide the most enjoyable and risk-free shopping experience possible. The purchase of jewellery invariably means that our customers are making a high value purchase online and therefore, we realize that you need to be 100% confident that you are purchasing from a legitimate source. We have implemented a set of policies to ensure that you feel comfortable and satisfied with your involvement with us.
You can expect that Fameo Online Jewellery Boutique will always:
- Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU;
- Adhere to the Directive on Privacy and Electronic Communications;
- Conform to the Data Protection Act 1998;
- Provide security for the processing of credit card transactions;
- Include physical location and contact details on the website;
- Display the total price you must pay for goods including delivery costs and provide a clear explanation of the delivery procedures;
- Advise if ´cookies´ are required for the processing of data;
- Not use ´spam´ for marketing purposes;
Therefore, when buying from Fameo Online Jewellery Boutique, you can be confident that you will have a hassle-free online shopping experience:
- We will clearly show our delivery charges and delivery-inclusive prices;
- We will keep your personal information safe and secure;
- We will provide full contact details so you can contact us if there is a problem;
- We will process your credit card details securely;
- We will never use spam for marketing.
And finally, please note common sense practice applied when involved with Fameo Online Jewellery Boutique:
- All of your usual shopping rights apply online: see www.consumer.gov.uk;
- Be aware of terms and conditions: check payment and delivery details;
- Keep records of what you have ordered;
- EU law protects you against fraudulent use of your payment card in EU transactions: credit cards give you extra protection;
- Only give your payment card details over a secure connection, and never by email: never disclose your PIN to anyone, and NEVER send it over the internet;
- You usually have at least 7 days to cancel an order and request a full refund;
- Check your payment card statement carefully: you have at least 90 days to report a suspect transaction;
Policies regulating use or purchase from this website
- Privacy policy
- Full privacy policy describes in detail the privacy practices that apply to Fameo products and services.
- Returns policy
- Full returns policy describes in detail the return conditions that apply to Fameo products.
- Security policy
- Full security policy describes in detail the security practices that apply to Fameo website services.
- Terms and conditions
- Full Terms and Conditions describes in detail the business practice, restritions and regulations that apply to Fameo products and services.
- Warranty policy
- Full limited lifetime repair or replacement warranty describes in detail the conditions and limitation that apply to Fameo products warranty.
