Our Code of Ethics
Ethical standards
Fameo Online Jewellery Boutique have the respect and confidence of the public and the jewellery industry. For this confidence and respect, Fameo maintains the highest possible ethical standards in it´s business dealings and committed to the highest standards of honesty, fairness, professionalism and services in its dealings with all its stakeholders, customers and suppliers and to this end has adopted a Code of Ethics which governs the relationship between the company and its employees, the company and the environment, the company and its suppliers and customers, as well as the company and the community, which is outlined below:
- To maintain the highest level of personal integrity, honesty and business ethics;
- To comply with all Government laws and regulations relating to the jewellery, watch and related industries;
- To provide a standard of product and service of the highest possible quality commensurate with price;
- To establish clearly the guarantee and service policy regarding all merchandise and to fulfill that policy;
- To provide knowledgeable and competent expertise and clearly indicate the true quality of products offered for sale;
- To adhere to sound business practices and thus ensure continuing service to customers and suppliers alike;
- To refrain from all forms of design copyright and trademark infringement;
- To establish clearly the guarantee or service policy regarding all merchandise and to fulfill that policy;
- To refrain from trading in conflict diamonds.
Customer confidence
Fameo is committed to operating its business with a view to ensuring that customers buying jewellery from Fameo Online Jewellery Boutique website, are able to rely with confidence on our professional and ethical standards and technical skills, taking account of the following:
- Gemstones and/or jewels are objects of prestige, generally acquired for sentimental reasons and are regarded as an item of value by the customer;
- The customer has limited expertise about gemstones and consequently, in order to make an informed choice, the customer is reliant on (i) the standards and integrity of the jewellery retailer, and (ii) information from the jewellery retailer as to cut, colour, clarity and carat weight and other attributes, including the application of any treatment;
- The highest professional and ethical standards and technical skills are necessary to ensure that customer trust is not misplaced and that the reputation of the company is maintained and enhanced;
- The non-disclosure of treatments, and the passing off of partly or wholly synthetic stones and simulants as natural stones, is contrary to the interests of the customers;
- Assaying of jewellery. All precious metal jewellery must carry a hallmark which is a guarantee to the consumer that the article has been independently tested to be of the stated minimum purity;
- The injury and hardship suffered by local populations (and the potential for it) when conflicts arise in gemstone producing areas are unacceptable, as is seeking to profit from such conflicts.
Commitment the highest industry ethics
- Action to address concerns arising out of the misuse of rough gemstones in support of conflict and regular discussions on other issues relevant to the jewellery industry to enable appropriate and timely industry responses;
- The provision of proper working conditions (including the health, safety and well-being of workers);
- The dignity of individuals and best practices to ensure the fair treatment of individuals;
- Full compliance with international best practice and the related regulatory framework with respect to the environment;
- Full disclosure at all levels of the jewellery distribution chain and, most importantly, to customer, of all treatments to natural gemstones and of wholly or partly synthetic stones and of simulants.
General business practices
Fameo is committed to operating our business in such a way that Fameo neither engages in, nor encourages in any manner, the following practices which are regarded as unacceptable and against the public interest and that of the jewellery industry:
- Buying and trading rough gemstones from areas where this would encourage or support conflict and human suffering;
- The use of child labour;
- Practices which intentionally or recklessly endanger or harm the health or welfare of individuals;
Fameo Ltd is committed to abiding by these principles and is making it a condition of our stakeholders and suppliers to comply with them. Fameo Ltd will also encourage other industry organizations to adopt these principles.
