Fraudulent e-mail

Anatomy of the fraudulent e-mail message

Everyone who uses the Internet needs to be aware of some of the ploys that people use that can put you at risk. You should know about fraudulent (phishing, hoax or spoof) e-mail messages that appear to be from Fameo Online Jewellery Boutique (www.fameo.co.uk), but can put you at risk.

Although fraudulent emails can be difficult to spot, they generally ask you to follow a link back to a spoof website and provide, update or confirm sensitive personal information or sometimes to reply with sensitive personal information. To attract your attention, they may allude to an urgent or threatening condition concerning your order or account.

A spoof website is one that mimics an authentic company website to lure you into disclosing confidential information. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even HTML code of the real company website. They will fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. The links in the fraudulent emails almost always take you to a spoof or fraudulent website.

The fraudulent e-mail meesage may contain the Fameo logo and use similar fonts and colour schemes as those used on the Fameo.co.uk. The main link in a fraudulent e-mail message will send you to the fraudulent spoof website, but many fraudulent e-mail messages include other links that points to the sections of the actual Fameo Online Jewellery Boutique website at www.fameo.co.uk. To further convince you that the email originated from Fameo, the scammers will use a "from" email address that appears to be from the fameo.co.uk by using our domain name (e.g., @fameo.co.uk). Usually, fraudulent emails are after: (a) your account password at Fameo Online Jewellery Boutique website, (b) your order despatch order tracking number, (c) Your credit or debit card number and Card Verification Value (CVV2), (d) your bank account number and sort code, (e) details of the specific transaction at your bank account.

Even if you don´t provide what they ask for, simply following the link in the fraudulent e-mail message could subject you to background installations of key logging software or viruses.

Signs of a fraudulent email

There is no foolproof formula for spotting a fraudulent email or website, but these signs should arouse your suspicion: (a) a sense of urgency, such as order cancellation notice, (b) an embedded links that look legitimate because they contain all or part of a Fameo domain name and these links may take you to spoof sites (or pop up windows) that ask you to enter, confirm or update sensitive personal information, (c) obvious spelling errors, designed to avoid the spam filters that ISPs use; (d) spoof websites can be more difficult to detect, because even the address bar and padlock that appear in your browser window can be faked, so to make sure you are on Fameo website, type in www.fameo.co.uk and see if you get to the same place.

E-mail practices

Please review Fameo Online Jewellery Boutique (www.fameo.co.uk) e-mail message practices so you know what to look out for. We will never send you an e-mail message:

That tells you that we credited your bank account and ask to confirm exact amount which appears on your bank statement;
That tells you to pay for your order at any third party website, such as PayPal;
That tells you to provide despatch tracking number for your order;
That tells you to provide your credit card details for your order;
That asks you to provide, updates or confirm sensitive data like your user name and password or credit card number;
That tells you to provide financial information because it´s for your own security;
With input fields that ask you for sensitive information;
That asks you to download an attachment or a software program.

If you are unsure the e-mail message is legitimate or not, please contact us filing a "Report phishing or unsolicited ("Spam") e-mail communication" and send us the full and unmodified message source.

Email practices

Please review Fameo´s email practices so you know what to look out for. We will never send you an e-mail:

That tells you that we credited your bank account and ask to confirm exact amount which appears on your bank statement;
That tells you to pay for your order at any third party website, such as PayPal;
That tells you to provide dispatch tracking number for your order;
That tells you to provide your credit card details for your order;
That asks you to provide, updates or confirm sensitive data like your user name and password or credit card number;
That tells you to provide financial information because it´s for your own security;
With input fields that ask you for sensitive information;
That asks you to download an attachment or a software program.

Policy summary

If we decide to change our Fraudulent Email Warning for Fameo.co.uk, we will post those changes here.

Questions about this policy should be sent to:info@fameo.co.uk;
Reports of activity in violation of this policy should be sent via e-mail to:abuse@fameo.co.uk;
This document last revised on: February 02, 2007. 17:40:06 .

Helpline	0845 259 1358
Voicemail	0800 471 5001
Website	www.fameo.co.uk
E-mail	info@fameo.co.uk