Your trust is our most important asset

No question asked money back guarantee

Shopping at Fameo Online Jewellery Boutique is entirely risk-free because of our 15-day money-back guarantee, 30-day faulty product guarantee and limited lifetime repair or replacement warranty for any defect, such as, but not limited to breakage, noticeable deformation, bending and denting that might occur with normal wear.

You can expect a refund for returned items in the same form of payment originally used for purchase and notification via e-mail and/or your account private messaging centre. For more detailed information on how to return part of a whole order, please refer to our Returns guarantee and Return procedures.

Jewellery quality and authenticity guaranteed

All jewellery sold by Fameo Online Jewellery Boutique comes from our in-house designers, manufactured in our own facilities and are guaranteed to be authentic and top quality. Every piece of jewellery comes with a Certificate of Authenticity assuring that the purchased jewellery piece is an authentic, limited edition of an original Fameo (tm) creation by highly skilled specialists adhering to the highest professional, ethical, technical and quality standards.

Your security and privacy guaranteed

Fameo Online Jewellery Boutique website (www.fameo.co.uk) is tested regularly to ensure that high security standards are maintained and is 100% compliant with Payment Card Industry Data Security Standards (PCI DSS), which has been independently certified by SecurityMetrics.

We take your privacy concerns seriously and we abide by the UK and EU Rules on Data Protection. Your information is used strictly for internal purposes. Fameo Jewellery Boutique will never sell, trade or rent in any form your information to a third party. In addition to our safeguards, your personal information is protected in the UK by the Data Protection Act. This provides that the information, which we hold about you will be processed fairly and lawfully and should be accurate, relevant and not excessive.

Commitment to excellent service

We are committed to operating our business, assuring that you can rely with confidence on our professional and ethical standards, when buying jewellery from Fameo Online Jewellery Boutique.

We respond to ALL solicited e-mail messages within a maximum of a 24 hours period. And if you believe you are not receiving our e-mail replies, first please check if have provided us with the correct e-mail address, your e-mail box was not full and rejecting e-mails.

You can call our Free-phone helpline Monday - Friday, between 10:00am to 20:00pm and speak with a customer service representative. Alternatively, you can request a call back service, which is available Monday to Sunday between 10am to 8pm.

You can also ask a question about any jewellery item or page at our website and we guarantee an answer within 24 hours either to your verified e-mail address or UK phone number. And if you don't like to be called or e-mailed, you can always sign-in to your account and review the answer, which will be posted to your private messages.