Online shopping

How do I place my first order?

Placing an order for your perfect piece of jewellery at Fameo Online Jewellery Boutique takes 3 steps, which is easy, straight forward and a secure process, backed up by the latest 128-bit encryption technology in all parts of our website, which requires you to provide your personal account information.

1. Find what you like

All Fameo jewellery is offered through 3 catalogues: Boutique collections, Fine jewellery and Luxury gifts. If you are looking for high-end couture and award winning jewellery pieces, visit the Boutique collections catalogue. There you will see Fameo's most recent collections of jewellery and the latest readers offers. If you are seeking classic jewellery design, thinking about custom made jewellery pieces or searching for an unusual ring, check out our Fine jewellery catalogue. There you can request customisation of any jewellery design or simply buy it as is. And finally, if you are thinking of buying somebody a jewellery gift, visit the Luxury gifts catalogue. There you will find affordable, no-commitment jewellery, such as pendants, charms and earrings.

We organize all of our jewellery in descriptive categories, which are available at the bottom of every jewellery page in a pink box. There are five jewellery categories applied to all jewellery items: Form, Style, Gemstones, Theme and Price. In addition, each catalogue has it's own categories addressing a number of unique features of the jewellery it contains. And if you find the categories confusing, see if our jewellery labels created by other customers are of any use. To switch from categories, click the "Try jewellery tags" link on the right hand side of the categories pink box.

For those who are limited to the strict jewellery specification or do not like browsing, we have created advanced search forms, which allow you to specify any aspect of the jewellery piece. There are 3 specialised jewellery search forms, which allow you to search all catalogues by defining the jewellery design, diamond characteristics or colour gemstone detail. No special knowledge is required to use any of the search forms and you don't need to learning anything about diamonds or coloured stones grading.

2. Make up your mind

Once you have found a jewellery piece you like, check the details page, where you will find multiple pictures covering every angle of the item, a description and price. Scroll down the page to review "What is it made of" section which contains detailed specification of the jewellery item, including the type of metal, metal weight, type of settings, gemstone and diamond grades. Click "In the box" to see how this item is packaged and what will be included with your order. Check the "Reviews" section if somebody shared their opinion or if this item was reviewed and has additional photo's or video's. If you still have any questions, use the "Ask a question" feature to contact customer service for a fast and professional reply.

Once you have decided which jewellery piece you would like to buy, check if you have selected your correct size for the ring or preferred/available size for other jewellery items and click the "Add to basket" button. You will be presented with a screen confirming that your selection has been added to your shopping basket and a choice of additional jewellery, suitable for you selection or variations of your current selection. You can click the "View basket" and review what you put there so far. Your shopping basket is there to store items you plan to buy. You can always delete items from your shopping basket or if you are not ready to buy it, consider creating a wish or shopping list and saving your selection for later consideration. Please note, that your shopping basket will only display the total of the items, excluding VAT or any other fees or discounts that may apply to your order.

3. Place your order

To start filling in the order form, select if you are a new or returning customer and press the "Proceed to order checkout" button. If you are a new customer, we will ask you to create a Fameo ID and password. You can choose to provide us with your e-mail address and we will ask you to verify it later. If you don't want to share your e-mail and verify it with us, choose "I will sign in to track my order on-line". The rest of the order form is easy to follow. We will ask you to provide a recipient name and destination where we should deliver your order. To help you enter the delivery address, we have a postcode finder, which you can use to find and select your destination in a few seconds. Next, you will be given a complimentary option to choose a gift card, write a gift message and instruct us to gift-wrap your order. Next, tell us how you want to pay for your order. We accept Visa, MasterCard/EuroCard, JCB, American Express, Solo, Maestro, Visa Delta, Visa Electron, all types of bank transfers, personal cheque drawn on a UK Bank, sterling bank drafts and Fameo Gift Certificates as payment. Please note, that all orders must be prepaid. Finally, check the information you have provided so far and make adjustments by clicking the "Change" button next to the relevant information. When ready, confirm that you agree with Fameo terms and conditions for sale of goods and press the "Place your order now" button to submit your order. Order processing can take between 10 seconds to 3 minutes, depending on the payment method you choose and items you ordered. As soon as your order is processed, you will be redirected to the order details screen at your account's despatch centre, where you will be able to see your order reference number, status of your payment and estimated despatch information. Additionally, we will send you an order confirmation e-mail, if you have a verified e-mail address. You can always review the status of your order and check if it's paid and accepted by selecting the "Order tracking" option at the top of your order details screen. You can also download or print a copy of your order for your records.