Sales and refund policy

What you need to know about refunds

Our refund guidelines does not affect your statutory rights and when you send your product back to us or cancel the purchase before it has entered the delivery process, we will process your request and then notify you via email of your refund.

Your refund will be made at full without any deductions, under the following circumstances:

• You requested a refund for the purchase before it entered the delivery process;
• You are returning a product for refund under the 30-day faulty product guarantee;
• You are returning a damaged product for refund under the delivery assurance;
• You requested a refund for a lost product during transit under the delivery assurance;
• You paid by credit or debit card.

Your refund may not include the cost of returning the product to us, free outward delivery offer, bank transfer or cheque postal charges or/and we will deduct restocking fees under the following circumstances:

• You are returning a product for refund under the 15-day money-back guarantee;
• You paid by bank transfer, cheque, bank draft or postal order;
• You are returning a commissioned product for any reason;
• You are returning a personalised product for any reason.

You can expect a refund in the same form of payment originally used for purchase. For example, if you made a purchase using your credit card, we will charge back the amount to the credit card you used for the purchase, except for the gift certificates, which are not redeemable for cash and cannot be returned for a cash refund. Alternatively, if requested, we can place the refund balance into your online Fameo account, to be applied towards future purchases.

Refunds for standard catalogue sales

All products sold from Fameo online catalogue are subject for a full refund, but in the event where we find no fault on our part, or/and you violate our Returns policy, we reserve the right to deduct certain costs and expenses from your refund and it may include:

• Bank transfer charges;
• Cheque and postal order postage;
• Cost of missing or damaged packaging materials;
• Cost of Special Delivery 9.00am;
• Cost of Special Delivery Next Day.

You should expect a refund in the same form of payment originally used for the purchase within 1 day after you cancel your purchase before it enters the delivery process or within 3 days after we receive your return.

Please refer to the Return charges for the details of costs, which MAY occur. Alternatively we will always notify you via email before crediting your account, if there are any deductions in your refund.

Refunds for custom order sales

Unlike most retailers, Fameo will refund a custom order or commissioned jewellery, however custom work and/or jewellery that requires modification such as engraving, ring sizing or exchanging gemstones and is ordered on a commission basis is subject to the restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fees.

• 15% of the total private contract price or minimum of £100.00 - will be deducted from your refund for custom order, custom design and collectively commissioned products.
• 1% of the total catalogue sale price or minimum of £10.00 - will be deducted from your refund for any modification made such as engraving, ring sizing, exchanging gemstones, additional hallmarking, specific lab reports and collectively personalised products.

You should expect a refund in the same form of payment originally used for the purchase within 48 hours after you cancel your purchase before it enters the delivery process or within 5 days after we receive your return.

See Fameo Ltd, , http://www.fameo.co.uk/viewpage.html?id=KBH-093 () (as of Dec. 02, 2008, 06:16 GMT).